Watchr is a completely new way to buy and sell luxury watches online. We help buyers and sellers in a trusted, simple and secure environment. All Watchr watches must pass our comprehensive inspection process and become Watchr-Certified. They are then listed and made available to buyers. We’ve cut out the costs of a traditional dealership – no showy showrooms and no expensive salespeople. Because of that, we can pass along more value to our customers. Sellers are guaranteed payment in 30 days. And if you change your mind, you have 14 days to return your watch for a full refund, according to our terms and conditions.
Are you a dealer?
Watchr is a totally new way to buy or sell a watch. We don’t have sprawling showroom floors or armies of salespeople, and that means we can offer better prices to our customers. It also means that you can shop at your own pace from the comfort of your couch without any pressure.
Can I trade in my old watch?
Yes. Watchr absolutely accepts trade-ins. Please email us at: firstname.lastname@example.org or call us at: +44 20 8068 4740 to discuss your requirements.
Can I come see the watch?
We want to build a watch-buying experience that’s better than the old one in every way, and that includes revolutionizing pre-purchase views. You’ll get to see your Watchr watch on the day of delivery to make sure you love it.
Plus, every Watchr watch comes with a 14 days return policy. That gives you 14 full days to try your watch in your real life and fall in love with it.
How do I know I’m getting a quality watch?
At Watchr, quality is at the center of everything we do. All Watchr watches must pass our rigorous inspection. If you see a watch for sale on Watchr, you can rest assured it’s 100% authentic. This means none of our watches are fakes or have mechanical issues. Along with every watch listing, we post our inspection results to show you exactly what condition the watch is in.
How do I know I’m getting a good price?
At Watchr, we take a transparent, data driven approach to pricing. Gone are the days of negotiating in the dark. Through our cutting-edge pricing analysis, which takes into account a variety of sources including real time market data, we are able to ensure that Watchr watches are valued at what they are worth — not what a salesperson can squeeze out of you. By skipping the fancy showrooms and expensive salespeople, we are able to pass along more savings to our customers, enabling us to offer you amazing prices.
Is the price negotiable?
The Watchr price is haggle-free. We believe that negotiating prices is more likely to result in the buyer getting ripped off than in getting a great deal. Rather than fluffing up our prices so we can “discount” them when it’s convenient, we offer a fantastic price for each and every Watchr watch.
Does Watchr charge for delivery?
To make sure we can safely ship your watch to your home as quickly as possible, we add a small charge to your final price, which varies depending on the distance from the seller to the buyer. This will be clearly marked after you enter your delivery address during the checkout process.
How long does it take to get the watch once I’ve paid?
You can expect to receive your watch nine to twelve business days after you’ve reserved or purchased it.
During that time, we’re getting your watch ready for you — that means a final check and a thorough detailing.
What if I’m not happy with the watch? Can I return it?
Yes, if there is a valid reason among those listed on the Terms and Conditions, you can return it within 14 days from purchase.
How long does it take to sell my Luxury watch on Watchr?
There’s a great team of highly energised Watchrs working around the clock to find a buyer who loves your watch as much as you do. While many factors affect when a Luxury watch sells, we try our best to make sure the sale happens at the soonest. On average our watches sell in 30 days.
How does it work?
To avoid wasting time we only require a few pictures of your timepiece to be able to list it on our platform. You can easily do that through our website in the “Sell My Watch” section, it’s easy, user-friendly and takes less than 5 minutes!
Do I need to take professional pictures or have a proper camera?
At Watchr we do your marketing for you, no need for expensive cameras, or fancy lights, all you need is your smarthphone, we will take care of everything else.
How do you price my Luxury watch?
We pride ourselves on our data driven approach. This means that we analyze pricing from a variety of sources and our own model to determine the true market value of your Luxury watch. We’re certain our offers are higher than any dealer will give you for your timepiece. In fact, if a dealership gives you a written non-contingent offer that’s higher than ours, we’ll beat it!
What happens when my Luxury watch is sold?
Once we find a buyer for your watch, we will contact you and coordinate the logistics depending on your location. Inspection time! As soon as we receive the timepiece our trained inspectors will examine the authenticity, the mechanism, the box, the papers and cross check the reference numbers. If the inspection is a pass, it will be on its way to his new owner shortly.
Who are the Watchr inspectors, anyway?
Just like we hand-pick all of our watches, we do the same for our amazing inspectors. All Watchr inspectors are certified, have formal technical training from accredited institutions and many years of experience in the field. They also undergo extensive screening procedures before coming on board.
Are there any hidden fees?
No. Watchr is completely free for sellers. How do we cover our costs, you ask? Simple. Watchr takes a small markup on the transaction between sellers and buyers, which shows up as a difference between the price we offer to sellers and the price buyers pay. That’s it.
What if I sell my watch, but the buyer returns it?
Once the buyer reserves your watch online, we keep the money in a secured account for 14 days. If, at the end of it, the buyer does not return the item, we will transfer the money immediately net of our commission. If the buyer decides to return the item, Watchr will proceed to another full check to make sure nothing has changed from the time of purchase. If the inspection is a pass, we will ship the watch back to you and refund the buyer. Otherwise, we reject the return and pay you immediately. For further information about returns, please check our Terms and Conditions.
What if I don’t have time to wait, but I still want to sell my watch?
Depending on the circumstances we may purchase your watch outright. Please get in touch to hear more about this service: email@example.com
We’d love to chat!
The Watchr support team is available anytime by email, live chat and phone.